Your Privacy Is Our Responsibility

winb is a trusted online betting and casino platform serving players in Bangladesh. We believe that protecting your personal information is a core part of our responsibility. This Privacy Policy ("Policy") describes what information winb collects, why it collects it, how it uses it, and how that information is kept secure.

This Policy applies to the winb website (https://winb.lat), its mobile version, and all related digital services. By registering an account or using any service on our platform, you are considered to have consented to the terms of this Policy. Please read this document carefully.

If anything in this Policy is unclear, please contact our support team. We are always committed to answering your questions to your satisfaction.

winb may collect several types of information in various ways. A detailed description of this information is provided below:

1.1 — What You Provide Directly

During account registration and verification, you voluntarily provide the following information:

• Full name and date of birth (for age verification — only users aged 21 and above may register)
• Mobile number and email address
• Password (stored in encrypted form — never visible in plain text)
• Payment method details (bKash, Nagad, Rocket, Upay, or bank account number)
• Government-issued documents for identity verification (copy of national ID card, passport, or driving licence)
• What you voluntarily share in support chat

1.2 — Automatically Collected Information

While you use our platform, the following technical information is recorded automatically:

• IP address and geographic location (country and city level)
• Device type, operating system, and browser version
• Session data — login time, pages visited, click patterns
• Betting and gaming activity history (bet amounts, outcomes, games played)
• Full transaction history (deposits, withdrawals, bonus usage)
• Data collected through cookies and similar tracking technologies

1.3 — Information Received from Third Parties

In some cases we may receive information from trusted third parties, such as transaction confirmation data from payment processors (bKash, Nagad, etc.), or verification results from identity verification service providers.

winb uses your personal information only for the following lawful and specific purposes:

We will never use your information beyond the purposes described above. Your personal information is not sold to third parties.

winb does not sell or rent your personal information to third parties. However, information may be shared in the following limited circumstances:

3.1 — Service Partners

We work with trusted technology and service providers — such as payment gateways, cloud hosting providers, and cybersecurity firms. Only the amount of information necessary for them to carry out their designated tasks is disclosed to these partners. They are contractually bound to maintain confidentiality.

3.2 — Legal Obligations

In the event of a court order, a lawful request from law enforcement, or any other legal obligation, winb may provide the required information to the relevant authority. In such situations, we will attempt to notify you within the limits permitted by law.

3.3 — Fraud and Security Prevention

In cases of suspicious account activity, fraudulent transactions, or any other security threat, limited information may be shared with the relevant payment provider or security agency.

3.4 — Business Transfer

If winb's business operations are transferred to another entity for any reason, user data may form part of that transfer. You will be notified in advance in such a case.

winb has implemented industry-standard technical and organisational measures to protect your personal information:

• SSL/TLS Encryption: Our website and all data transmissions are protected by 256-bit SSL encryption. The "https" prefix and padlock icon in your browser's address bar confirm this.
• Password Hashing: Your password is never stored in plain text — it is kept only as a strong cryptographic hash.
• Access Controls: Your personal information can only be accessed by staff members who need it for their work. All access is logged and reviewed regularly.
• Firewall & Intrusion Detection: Advanced firewalls and automated threat detection systems are active around the clock.
• Regular Security Reviews: Regular security audits are conducted by third-party experts.
• Data Minimisation: We collect only the information that is necessary — nothing more.

Please note that no method of transmitting information over the internet or electronic storage system is 100% secure. While we are committed to providing the highest level of protection, absolute security cannot be guaranteed. Keep your account password confidential and do not share it with anyone.

winb uses cookies and similar technologies that help improve your browsing experience. Cookies are small text files stored on your device.

5.1 — Cookies We Use

• Essential Cookies: Essential for maintaining login sessions and ensuring security. These cannot be disabled.
• Performance Cookies: Help improve the service by analysing which pages of the site are used most.
• Functionality Cookies: Remember your preferences (such as language and payment method) so you can use the platform more easily next time.

5.2 — Managing Cookies

You can disable or delete cookies by changing your browser settings. However, disabling essential cookies may cause certain key platform functions (such as login sessions) to not work properly.

winb retains your personal information for as long as:

• Your account remains active or you continue to use the service
• It is required to meet legal, financial, or regulatory obligations
• It is needed for resolving disputes or defending legal claims

Even after an account is closed or deactivated, certain information must be retained for a period specified by law, particularly financial transaction records. Once the retention period ends, information is securely deleted or anonymised.

As a user of the winb platform, you have the following rights regarding your personal information:

7.1 — Right of Access and Copy

You have the right to know what information we hold about you and to receive a copy of it. Upon request, we will provide your data in an organised, easy-to-read format.

7.2 — Right to Rectification

If there are any inaccuracies or errors in your information, you may request a correction. Common details (such as mobile number and email) can be updated directly from your account settings.

7.3 — Right to Erasure (Limited)

In certain circumstances you may request that your personal information be deleted. However, some information may not be erasable for legal or regulatory reasons, in which case we will inform you of the reason.

7.4 — Right to Object to Processing

You have the right to object to how your information is being used, particularly in the case of marketing communications. To stop receiving marketing emails or messages, write directly to [email protected].

7.5 — How to Exercise Your Rights

To exercise any of the above rights, email [email protected] or contact us directly via live chat. We will respond to your request as quickly as possible.

winb strictly provides services only to those aged 21 and above. We do not intentionally collect any personal information from minors.

Age verification is mandatory during the registration process. If a user creates an account using false information and is subsequently found to be under 21 upon verification, that account will be closed immediately and all associated data will be deleted.

If you become aware that a minor has created an account on winb, please notify us immediately at [email protected].

winb primarily serves the Bangladesh market. Some technical services (such as cloud hosting and cybersecurity) may be operated from servers located outside Bangladesh.

Where your data is transferred internationally, we ensure that the recipient organisation maintains appropriate security measures and follows standards equivalent to this Privacy Policy.

winb may review and update this Privacy Policy from time to time. This Policy may be revised when new features are added to the service, when laws change, or when our data management practices are updated.

For significant changes, we will notify you in the following ways:

• Displaying a notice when you access the platform
• Sending an update notification to your registered email address
• Changing the "Last Updated" date at the top of this page

Continuing to use the platform after any changes are made will be considered your agreement to the updated Policy. We therefore recommend reviewing this page regularly.

winb believes that privacy protection and responsible gaming are closely linked. By analysing your gaming activity data, we can identify potentially problematic gaming behaviour and proactively reach out to you if needed.

Data used for this purpose is strictly protected and is not used for any purpose other than ensuring your wellbeing. To learn more about responsible gaming, visit our Responsible Gaming page.